Customer Returns Policy
we aim to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we are here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as perishable items, custom products, and gift cards.
To start a return, please contact our customer service team at with your order number and the reason for your return. Once your return is approved, we will provide you with instructions on how to send your item back to us. Please do not send your purchase back to the manufacturer.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you need to exchange an item, please contact us at . We will guide you through the exchange process and ensure you receive the correct item as quickly as possible.
If you receive a damaged or defective item, please contact us immediately at with details and photos of the defect or damage. We will work quickly to resolve the issue and arrange for a replacement or refund.
You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.